Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
I own a Helix Router and asking if it can be used in overseas countries.
Hello, I have a question regarding Helix Bridge Mode. My Current setup is as follows: Switch Ports Model SW Version SW Image ------ ----- ----- ---------- ---------- * 1...
How can i get a new ipv4 address as i dont see a way to configure it in that admin section of the Helix gateway site
Here's hoping someone came across this issue and has a solution. I recently became a Videotron customer. We recently acquired an Echo Dot, 3rd generation and are in the process of making our home smart. Initially, all went well. We installed the do...
I need info on my cell service.I've been with Videotron over 35 years; and now I'd loke to add my cell, but before doing that I'd like to know how much it will cost me. I pay around 26$ actually.
have all the swervices with Videotron for over 35 years. Now before I switch to another provider, I would like to know how much to epect to pay for a basic fare for my cell . Actually I pay 26$.
Hi.I would like to know if any body know how to change the channel on the helix fi admin account. Its actually on the channel 11 and I have to much people around me on the same channel. I've try to change it manually but everytime I want to save it t...
After setting up my Helix gateway I discovered that the ethernet is not working if I use my D-Link ethernet switch to add more ports. The wifi works, and the ethernet works if I don't use the switch. As the gateway only has two ethernet ports I need ...
Hi, Simple port forwarding for VNC used to work well. It is easy. But the port forwarding on EMG2926 stopped working. Can't trace it back to any update but it does not work.canyouseeme shows port is open but VNC will not work. I basicall open TCD-UDP...
You mention Videotron customers will be compensated if they use their data id they have cell service with Videotron. What about the others. I had to use my Fido phone data (hotspot) all day for work. I really not impressed with Videotron. No info on ...
Hello there,I am wondering what cable I should purchase to replace a missing one for a black helix fi router. It looks like two circles beside each other.Thanks so much
I just transferred my home phone from Bell to Videotron. How do I activate the Call Waiting ID feature? Call waiting is activated and working but the name and number of the person calling is not displayed. This feature worked with Bell. Glenn
Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the connection to come back but it's extremely frustrating...
Recently, some websites, notably apple.com, load VERY slowly through my Helix Internet connection. Other sites load fine. I am using the default Internet settings on my MacBook Pro with automatic DNS. I think the issue is with Videotron's DNS servers...
Since Friday, our Helix is not handing out IP addresses anymore (over DHCP).Restarting the Helix did not help.As a workaround, we have manually configured the IPv4 address, subnet mask, gateway IP, and DNS IPs on our laptops (Windows and Linux). This...
I just ordered home phone service and am wondering what make / model of modem is provided. I did NOT order internet as I already have Fizz as provider. TV service is by Videotron.
Good morning, I am a new tenant of Orly apartment (30 rue, Laval, H7N 0H1). The manager said that I should contact you for home internet. We need basic internet that includes access at home. Could you please advise me on how I can get internet access...
I was a loyal customer of Videotron with multiple accounts since 2018 and didn't miss a single payment. Recently I canceled one of the internet services which I provide for my tenants.Since I do not live in these addresses, I always sign up for e-inv...
I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be ab...
Periodically it wouldn't be so bad but it's going offline everyday and sometimes 3 times a day. Patience running low.....any ideas as to why this happens?
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