Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
Hello, I am helix customer, I am wondering is it possible to setup ipv6 with my own router while helix gateway is in bridge mode?All best
Planet courier is the worst experience of courier service I've ever had in my life.Dishonest and not reliable. You can see my screenshot of delivery history. They made it up.They didn't come to my house at all cuz I'm working from home and have camer...
Hi, I want to know why my Internet speed is only 30 MB/s while I'm paying for 400 MB/s. If you have problems in the area I can understand, but you have to tell us that you are working to fix them. My ad...
its the fourth time i have to factory reset my modem because of thisat home i use an hidden ssid setup on the wifi, with no password for convenience and ease of setup when i have visitors. but every so often helix decides to update it itself, with a ...
I just switched from Videotron's Helix to Bell 1.5Gbps. The reason why I switched is because Bell made me an offer I couldn't refuse. Paying the same price for more bandwidth (I had 400mbps with Videotron), and 5 more channels for my tv. Quite frankl...
I would like to update the firmware of a Helix Fi 1 gateway - anyone know how do I do that?
I need to assign static local IP address to a device in Helix router. How to do this? Seems like impossible through mobile app
Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...
Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers. ( https://www.cira.ca/en/canadian-shield/ )Will Vi...
Hi,I ordered Helix Fi internet and the technician came and checked the cables on October 26. Today is October 28 and I still didn't receive my Helix Fi Gateway. Support has no idea when it will happen and they said there is some issue in my account. ...
Before with my old router I had to connect a wireless router and I was able to add an DNS server to stop adult websites which the new Helix system does but I was also able to block dating sites and anything else I specifically wanted to block. Now wi...
I have a second phone that I would like to reactivate but don't know how to do it.
Newbie with the Helix router. Why is it that if I want to assign a static IP to my servers and printers, the address needs to be in the DHCP pool? Seems conter-intuitive... In my personal case, I wanted to reserve 10.0.0.0/24 IPs.50-.99 for networ...
Hello, recently all my emails sent from my home take exactly 6 minutes to reach their destination. It doesn't matter if I use the email client on my PC, my iPad, or even use the Videotron webmail application CourrielWeb, if the email gets sent via my...
Bonjour, Depuis quelques années, j'ai remarqué que tout téléchargement steam n'utilisait pas plus de 140mbps, alors que ma connection était de 400mbps et maintenant 940mbps. J'ai fais toutes les vérifications de limitage de connexion sur mon ordinate...
I've tried power cycling and a factory reset my Helix modem to no avail. Only IPv6 supported websites are currently working for me such as some Google, Microsoft & Meta associated websites, some of Videotron's (such as the forum) and miscellaneous we...
Bonjour. J'ai la borne Helix dans ma maison, mon garage est environ à 125 pieds de la borne. Le garage est recouvert de métal à l'extérieur et à l’intérieur et est négatif en hauteur vis-à-vis la borne. Le réseau est très faible dans le garage et je ...
I've been considering moving to Helix and have a few questions: - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone service?- I would like to put the Helix gateway in Bridg...
Hello, I upgraded to the 940mbps connection. Videotron replaced my modem with the Technicolor TC4400-AM. According to: https://www.router-reset.com/reset-manuals/Technicolor/TC4400 The default username and password should be admin/password. I have do...
Hi guys, what type of cable should I purchase to replace a missing power cable for a black helix router?
Go to the Videotron.com site
First steps
User Guide
Gamification
