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Forum Posts

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

Resolved! wifi configuration

Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...

potema by Initiate
  • 7444 Views
  • 11 replies
  • 4 kudos

Assigning DNS for Helix

Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers. ( https://www.cira.ca/en/canadian-shield/ )Will Vi...

Helix Fi delivery

Hi,I ordered Helix Fi internet and the technician came and checked the cables on October 26. Today is October 28 and I still didn't receive my Helix Fi Gateway. Support has no idea when it will happen and they said there is some issue in my account. ...

shawt by Initiate
  • 590 Views
  • 1 replies
  • 0 kudos

unable to connect Helix router through DNS server

Before with my old router I had to connect a wireless router and I was able to add an DNS server to stop adult websites which the new Helix system does but I was also able to block dating sites and anything else I specifically wanted to block. Now wi...

edillons by Initiate
  • 4613 Views
  • 4 replies
  • 2 kudos

Only IPv6 is working

I've tried power cycling and a factory reset my Helix modem to no avail. Only IPv6 supported websites are currently working for me such as some Google, Microsoft & Meta associated websites, some of Videotron's (such as the forum) and miscellaneous we...

Reseau faible dans le garage

Bonjour. J'ai la borne Helix dans ma maison, mon garage est environ à 125 pieds de la borne. Le garage est recouvert de métal à l'extérieur et à l’intérieur et est négatif en hauteur vis-à-vis la borne. Le réseau est très faible dans le garage et je ...

Resolved! Technical questions about moving to Helix

I've been considering moving to Helix and have a few questions: - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone service?- I would like to put the Helix gateway in Bridg...

mzac by Squire
  • 7639 Views
  • 4 replies
  • 4 kudos

Resolved! TC4400-AM default username/password?

Hello, I upgraded to the 940mbps connection. Videotron replaced my modem with the Technicolor TC4400-AM. According to: https://www.router-reset.com/reset-manuals/Technicolor/TC4400 The default username and password should be admin/password. I have do...

gigabit by Initiate
  • 25795 Views
  • 4 replies
  • 2 kudos

Helix Bridge Mode

Hello, I have a question regarding Helix Bridge Mode. My Current setup is as follows: Switch Ports Model              SW Version            SW Image                 ------ ----- -----              ----------            ----------               *    1...

aarmouti by Initiate
  • 3807 Views
  • 1 replies
  • 0 kudos

Resolved! New ipv4 address

How can i get a new ipv4 address as i dont see a way to configure it in that admin section of the Helix gateway site

mike96 by Initiate
  • 1897 Views
  • 2 replies
  • 1 kudos

Resolved! Cannot connect Alexa Echo Dot to Helix network

Here's hoping someone came across this issue and has a solution. I recently became a Videotron customer.  We recently acquired an Echo Dot, 3rd generation and are in the process of making our home smart.  Initially, all went well. We installed the do...

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my cell

I need info on my cell service.I've been with Videotron over 35 years; and now I'd loke to add my cell, but before doing that I'd like to know how much it will cost me. I pay around 26$ actually.

MY CELL

have all the swervices with Videotron for over 35 years. Now before I switch to another provider, I would like to know how much to epect to pay for a basic fare for my cell . Actually I pay 26$.