Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
Hi i m new to videotron..but my cousin uses it...Now our confussion.... We have sent her emails...3 of us at different times. And. My cousin has used GEEK SQUAD.... And still same problem. That being. Is wesent her the. Initial email...she has rep...
Poor communication from Videotron on when internet service will be restored. Statements like working on it, and may get to you, or even we are busy with calls just sucks.No platitude please, just real hard facts about when service will be restored in...
Yesterday I tried to ascertain why the pert forwarding I had set up over a year ago had become unstable. I logged into my Helix Modem/Router and went to the Port Forwarding section of the Advanced settings. I added an additional port forward entry bu...
I noticed that the Helix router would still broadcast WIFI on 2.4 and 5Ghz allthough the router was confirgured in "bridge" mode and the WIFI disabled (I confirmed this on the Xfinity forums) To summarize, even in bridge mode the modem was broadcasti...
Sorry for all the posts, but the replies I posted on the previous thread seem to be disappearing??? here's my 'tracert www.bing.com' when my browser can't browse the site:Tracing route to e86303.dscx.akamaiedge.net [23.53.4.26]over a maximum of 30 ho...
I have a strange issue: 90% of the time I can't access bing.com when on videotron's helix wifi. It happens on all devices connected to my wifi. If I switch my cellphone to use telus's network, all works fine. I can't access bing.com, and then after a...
Bonjour à vous tous, mes frustration avec la borne helix et leur restrictions 1:Port Forward: 8123 fonctionne2: Port Forward:443 Il semble ouvert, mais ne l'est pas pas.3: ouverture du port 80 impossible : Erreur essayer plus tard4: DMZ : Erreur, e...
Morning, I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotron Network) I can see the two DNS servers used, but I cannot edit t...
Hello, since this morning I cannot download faster than ~250 to ~300 mbps rather than the usual 1gbps I get.I benched my network / router with iperf3 and I do hit 1gbps so my network is fine. I rebooted the Helix Gateway but to no avail. I use fast.c...
Hi, I wish to consult the logs on my Helix router.Under Troubleshooting > Logs, I can download System Logs and Firewall Logs, for up to 90 days, and these load and can be downloaded no problem. But when I try to call up Event Logs, after giving the u...
My teenager managed to go on my Helix app and modified his devices (phone and laptop) so I can't recognize them and can't pause them anymore. He changed the logo (so it's not a phone logo anymore) and the name of his device to a random number. I have...
I'll be away for some weeks. How can I stop my membership for that period?
Sorry for the double post (can't access bing.com - La Communauté Vidéotron - 43877 (videotron.com)).I wanted to add to the topic but didn't figure out how to do it. I wanted to add that when bing.com can't be accessed on videotron, ping stops at e863...
Very peculiar problem. 90% of the time I cannot access bing.com via videotron's internet. Happens on all devices. If I switch my cell phone to use it's telus network instead of my wi-fi, all works fine. The funny thing is that sometimes I can access ...
I am very interested in subscribing to Helix. However, i am required to install my company VPN on my router, regarding my various corporate electronic devices. With my former provider, this was not an issue. Will it work with Helix? As i researched t...
Hello. I was wondering if Wake On Lan (i.e. WOL) is supported by Helix Fi modem. I want to turn my computer remotely, and I hoped that helix would support this feature. Does anyone have information on this? Thank you very much in advance for your hle...
Hi, In an effort to better improve security for my home network, I would like to configure the DNS settings on my router to point at "protected" DNS servers from the Canadian Shield (https://www.cira.ca/en/canadian-shield/). Is there a way to do this...
I would like to see how many devices are connected to my WiFi. Is there a way to see this?thanks
Hello, I am helix customer, I am wondering is it possible to setup ipv6 with my own router while helix gateway is in bridge mode?All best
Planet courier is the worst experience of courier service I've ever had in my life.Dishonest and not reliable. You can see my screenshot of delivery history. They made it up.They didn't come to my house at all cuz I'm working from home and have camer...
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