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Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

can't access bing.com

I have a strange issue: 90% of the time I can't access bing.com when on videotron's helix wifi. It happens on all devices connected to my wifi. If I switch my cellphone to use telus's network, all works fine. I can't access bing.com, and then after a...

XMLB - La borne Helix et les restrictions

Bonjour à vous tous,  mes frustration avec la borne helix et leur restrictions 1:Port Forward: 8123 fonctionne2: Port Forward:443 Il semble ouvert, mais ne l'est pas pas.3: ouverture du port 80  impossible : Erreur essayer plus tard4: DMZ : Erreur, e...

Resolved! How can I change the DNS servers used on my Helix Fi?

Morning, I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotron Network) I can see the two DNS servers used, but I cannot edit t...

Very slow internet this morning

Hello, since this morning I cannot download faster than ~250 to ~300 mbps rather than the usual 1gbps I get.I benched my network / router with iperf3 and I do hit 1gbps so my network is fine. I rebooted the Helix Gateway but to no avail. I use fast.c...

muffler by Initiate
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  • 1 replies
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Helix Event Logs won't load

Hi, I wish to consult the logs on my Helix router.Under Troubleshooting > Logs, I can download System Logs and Firewall Logs, for up to 90 days, and these load and can be downloaded no problem. But when I try to call up Event Logs, after giving the u...

Need help finding a device in helix app

My teenager managed to go on my Helix app and modified his devices (phone and laptop) so I can't recognize them and can't pause them anymore. He changed the logo (so it's not a phone logo anymore) and the name of his device to a random number. I have...

Can't access bing.com

Sorry for the double post (can't access bing.com - La Communauté Vidéotron - 43877 (videotron.com)).I wanted to add to the topic but didn't figure out how to do it. I wanted to add that when bing.com can't be accessed on videotron, ping stops at e863...

cannot access bing.com

Very peculiar problem. 90% of the time I cannot access bing.com via videotron's internet. Happens on all devices. If I switch my cell phone to use it's telus network instead of my wi-fi, all works fine. The funny thing is that sometimes I can access ...

Resolved! Does Helix support VPN

I am very interested in subscribing to Helix. However, i am required to install my company VPN on my router, regarding my various corporate electronic devices. With my former provider, this was not an issue. Will it work with Helix? As i researched t...

ftgmail by Initiate
  • 24124 Views
  • 18 replies
  • 10 kudos

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

"Wake On Lan" using helix fi

Hello. I was wondering if Wake On Lan (i.e. WOL) is supported by Helix Fi modem. I want to turn my computer remotely, and I hoped that helix would support this feature. Does anyone have information on this? Thank you very much in advance for your hle...

ddd2332 by Disciple
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  • 0 replies
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Can I manually change DNS configuration on Helix?

Hi, In an effort to better improve security for my home network, I would like to configure the DNS settings on my router to point at "protected" DNS servers from the Canadian Shield (https://www.cira.ca/en/canadian-shield/). Is there a way to do this...

Internet speed at 30 MB/s while I'm paying for 400 MB/s

Hi, I want to know why my Internet speed is only 30 MB/s while I'm paying for 400 MB/s. If you have problems in the area I can understand, but you have to tell us that you are working to fix them.                                                 My ad...

helix modem forces wifi setting changes

its the fourth time i have to factory reset my modem because of thisat home i use an hidden ssid setup on the wifi, with no password for convenience and ease of setup when i have visitors. but every so often helix decides to update it itself, with a ...