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Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
Although the XBOX 360 has built in wifi, the Helix does not connect to this wifi. Helix has the newest wifi 6 and it did not connect to the signal at all. I had to use an ethernet cord to connect to the signal.
Videotron indicates that Hardwiring the POD to the main Helix unit is not possible. I have read that the originator of the pods HomePass/Plume have that ability; however the other main user of these in the US Comcast does not (however it is supposedl...
I installed new Helix and the new mac got a green signal, but we had to go into the network settings to click Renew DHCP Lease. then copy and paste the dns into the network settings. https://support.apple.com/en-ca/guide/mac-help/mh14127/mac I was a ...
I have a couple of devices (for example, an LG tablet and a PS Vita) that try to connect to my Helix network but are unable to - and it appears that it's the router that's not allowing the connection. Why would this be? Any suggestions to force the c...
Hello,Can we setup parental controls on a landline? To prevent the landline phone from making calls to our phones.Thanks
i have bad internet conecction in the nouveau-rosemont area, how can i fix that? i have a 2 years contract that i can't modify
Hello Community! A question for your all.I am looking to switch to Videotron internet with the latest Helix Fi 2 gateway.In my current setup, I have a cable modem connected to a Wire/Wifi Router, with a wired printer and personal cloud (NAS).If I und...
Is it possible for people to bring their own router to the service when they sign up? Or what happens when I (eventually) end my service agreement with Videotron and don't need the router any more?
I have an airport router upstairs in my house, which we use to get a better wifi signal there. This airport is connected (via LAN cable) to my Helix router, which is in my basement.I've set up parental controls and time limits on my kids' devices in ...
I would like to reduce the range of my WIFI signal so it stays inside my house, not in my yard, driveway, or the neighbour's backyard. Is this possible?
Introduction Online presence these days has become a part and parcel of life. While searching anything online, the first search engine that comes to anybody’s mind is Google. If you need to send emails, you use Google, if you need to view a how...
DOCSIS 3.1 deployment started in 2016, and by now, every new installation should have a DOCSIS 3.1 capable modem, whether it's a Helix plan or not. DOCSIS 3.1 also supports upload speeds up to 1 Gbps. Given all this, when can we expect to actually se...
Videotron uses a scam invoicing practice. For the past several months I have been renegotiating my package with the customer satisfaction department. I negotiated a FIXED price for 6 months but when I received my new invoice it was $30 higher than my...
Does here have anyone can help in this situation, how to configure to the WIFI 6 in this case? Because there haven't any option to configure to 802.11 ax, even I login into the Gateway by web & HÉLIX App, thank you!
If you read article in the search result for “how to secure your wifi” it talks about having a separate password for your guest profile. Which can be used for IoT devices or create a separate network for such devices, keeping it separate from your se...
Why can’t we monitor our internet usage with Helix? Removing all bandwidth caps was amazing for sure so I understand that not everybody cares about monitoring their usage, but why remove that option from everybody and keep it only for non Helix custo...
My mother-in-law is planning to move to Vaudreuil (450 area code) from Ile Perrot (514 area code). She would like to keep her Bell landline number which she has used for the last 15 years. Does anyone know if she can port that number to her new addre...
salutJ'ai installé 2 pods chez moi, ils semblent être en ligne selon l'application.Mais le réseau 5g ne fonctionne plus et la vitesse à proximité est de 80Meg au lieu de 400.ce qui est faux?Merci
hiI set up 2 pods in my house, they seem to be online according to the app.But the 5g network is not working anymore and speed near them is 80Meg's instead of 400.what is wrong?thanks
I am having problems connecting on facebook when connected to helix wifi. The messages and comments don’t load but if I remove the wifi, they load up on my iPhone.Anybody else having issues?
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