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WI-FI on EMG2926 works perfect with iOs but not with Windows as of December 2019

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WI-FI on EMG2926 works perfect with iOs but not with Windows as of December 2019

WI-FI on EMG2926 worked perfectly with iOs and Windows since installation, about a year ago. But as of December 2019, wi-fi only works with iOs not with Windows. I did all resets possible and videotron sent me a new EMG2926 but the problem remains. Cannot open a web page with the EMG2926 tru wi-fi in Windows, but strangely enough, I can open web pages with the EMG2926 tru wi-fi in iOs. Replacing the EMG2926 with an old Linksys E2500 router fixes everything. Please note: EMG2926 works fine with ethernet cables and Windows, but not with wi-fi and Windows. What is going on with both EMG2926 wi-fi and Windows? Can anyone help?

3 REPLIES 3
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Super utilisateur

Re: WI-FI on EMG2926 works perfect with iOs but not with Windows as of December 2019

Strange, have you tried a network reset on your windows system?

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Re: WI-FI on EMG2926 works perfect with iOs but not with Windows as of December 2019

Yes I tried a Network Reset with no success. What is strange, Wi-fi in Windows works perfectly with a Linksys E2500 router but not with a EMG2926 router. However Wi-fi works perfectly with a EMG2926 router in iOs. 

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Moderator - Solution Expert

Re: WI-FI on EMG2926 works perfect with iOs but not with Windows as of December 2019

Hi Philipvideotron. Regarding this situation, we strongly suggest you reach us by chat or by phone and our teams will take a look at your router and Windows computer: < http://bit.ly/FB_Contact_Us >. Before reaching us, make sure you have done the following tests:

 

1- Factory reset of the router

2- Update of your Windows network adapter

3- A test directly in the router with an ethernet cable ( rj-45 )

4- If possible, a test with another Windows desktop or laptop 

 

Thank you!

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