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Refund for overpay

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Refund for overpay

Hi,

Does anyone know how to get Videotron to pay you back the money that they overcharged you?

I cancelled my account in January and since February I have a balance of -140$. For me, that's a lot of money!

I have called Videotron many times and they always say that the cheque is coming, but it has been almost 6 months and nothing!

I paid more and now they are just making h*ll to give MY MONEY BACK.

Any ideas?

Thanks!

1 REPLY
Moderator - Solution Expert

Re: Refund for overpay

Hello, 

 

We are sorry that you did not receive your money back, and we would like to verify this with you. Since we cannot access your account through the Community, can you send us your phone number in a private message please?

 

Thank you and have à nice day!

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