Hello, when i try to open a port on my new generation videotron router it doesn't seem to work. My problem happens after i fill out the port mapping information. After i select 'Apply', my configuration doesn't seem to show up at the bottom. I checked the logs but that doesn't seem to be any help. I don't know if this is a software malfunction. Thanks.
It may be a glitch or some difficulty with the Web browser. In any case, it isn't a normal behavior. You could try setting up your port forwarding using a different Web browser or from another device to make sure. If the problem seems to come from the router, you can also try to restart it or, as a last resort, return it to its factory settings. The latter will invariably return all the parameters that you could have modified to their original value. For more verifications, do not hesitate to contact our technical support. You will find the information to reach us at : http://www.videotron.com/residential/contact-us