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Activity in English

Blocked port...

Hello, I have explicitly opened the port range 56000:56100/udp on the Helix app and redirected it to my personal computer. When I run a port scanner available on the web, they all report that the port is closed... How so? Thanks in advance.

User Center App Signing Me Out Constantly

The user center app does not stay signed in. I have tried reinstalling the app. It seems others are having the same issue. I think Videotron need to push an update to fix this.

User Center App Logging Me Out Constantly

Recently, my app has not been keeping me logged in. It seems others have been having this issue as well. I tried re-installing the app but that doesn’t work. I think Videotron needs to push an update to fix this issue.

Resolved! 5G coverage in Ottawa?

2 questions: a) Can I get 5G service in Ottawa either directly on Videotron network or roaming on partner network only? b) I just switched from an LTE device to a new 5G device.  I re-used the SIM card from the old device.  Will 5G be supported with ...

teddo by Initiate
  • 7782 Views
  • 10 replies
  • 2 kudos

How good is Vidéotron Mobile recently?

I read reviews from between 2 to 4 years old and people only have negative things to say. Such as: horrible coverage outside Ottawa, liars, horrible customer service and frequent surprise charges.Now, we've had a switch for half the family but they m...

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

Cannot port forward using helix app

Each time I attempt to add a port forward it gives me this: We're having some troubleNo matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router? E...

LordRat by Initiate
  • 190 Views
  • 1 replies
  • 0 kudos

How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

VincentQ by Community Manager
  • 10735 Views
  • 8 replies
  • 5 kudos

I found this in the logs of my helix router

so i found this critical error log in the event tab: 72001004-DHCPv6 Provision - 7 Retries Attemptedit happens each and every time i attempt to port forward. please, can someone help. I can only port forward 1 thing at a time and have to factory rese...

LordRat by Initiate
  • 97 Views
  • 0 replies
  • 0 kudos

Port Forwarding Restricting IPs

Hello, I have recently set up a port forward on my device however I would like to restrict access to all IPs that connect to it externally unless I specifically give access to connect. I do no see an option to restrict port access by IPs. Has anyone ...

lbeaule by Initiate
  • 330 Views
  • 1 replies
  • 0 kudos

Resolved! Static routes on the Helix Fi Gateway2 (Arris TG4482A)

Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...

Fin de contrat

Par 2 fois j'ai communiqué avec le service a la clientele afin que soit terminé mon contrat avec vous car j'ai déménagé a Laval dans un RPA  Si je me souviens correctement le 24 février 24 j'ai parlé parlé avec une femme du Service a la Clientèle et ...

Port forwarding using ip adress - Helix Fi

Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app.  Therefore when i try to create a po...

tyrede by Initiate
  • 551 Views
  • 1 replies
  • 0 kudos
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