Forum Discussion

Basilois's avatar
Basilois
Officer
07-17-2021

Still no login access for CTV app!

The no login to CTV for Videotron customers issue was brought up here two years ago and I see there's still no resolution. Videotron customers pay for CTV as part of their cable package yet when we try to log into the CTV app (in my case on an Amazon Firestick) or through a web browser, almost all cable providers in Canada are listed but not Videotron. I know the easy answer is that it's due to the ongoing battle between Videotron and Bell. Each of them will blame the other. We don't care. We're paying for the channel and we should have a login. Besides, Crave, which is also owned by Bell, does have a login for Videotron customers. So the argument that it's due to the Videotron/Bell battle doesn't really make sense. 

 

So if any Videotron decision makers are reading this, please fix this. It's been two years now since the issue was raised on here and all I see is answers talking about what other on-demand services you offer but nothing about fixing the basic issue. We pay for CTV as part of our cable package, so we should access. Point final!

 

I'm currently trying to decide if I'll switch to Helix or go with another company altogether (not Bell as they limit their internet speed to my address for now, although a Bell technician recently told me that would change soon). There are other companies that offer fast internet to my address and that are listed as logins to the CTV and Crave apps so perhaps I'll switch to one of them. I'd like to switch to Helix, but I don't like that my access is blocked to login to an online version of a channel I pay for as part of my package. Please fix this!

  • I never switch from illico the old box to helix I don't want to , but from what I read they just used excuse .  I don't see the day they will treat customer as human either than numbers.  They can fix that easily we just want a use ctv app like all the other people who have tv provider and can sign in.  Is that too much to ask .  We pay enough to have that.  It's been years and seem that they just sit and do nothing. 

  • Also, when I asked why Videotron was not listed as a provider for CTV app, the reply was "Do you have an Helix account, which I didn't at the time, so I figured Videotron just had their own way to access CTV on demand through Helix, but now I am an Helix subscriber and there is no way to get CTV on demand with Helix either. So what's going on? Why does everyone else in Canada have access to CTV app (even Bell's competitors), except Videotron? This is what's driving existing Videotron customers away. If that issue isn't fixed in the near future (and so far I have no reason to believe it ever will be), I'm going to have to look somewhere else. CTV makes up about 75% of the shows we watch. It would be nice to have have access on demand.

  • I find it interesting that subscribers to eBox and Tekksavvy which use Videotron lines are able to login to CTV app!

  • We can always watch the latest episode of pretty much any show without logging in. It's only locked for the older episodes. So this licensing and broadcasting rights argument is pure nonsense.

  • Extremely annoying if you have to use the CTV app or the CTV News app. Cannot find Videotron as a provider to login.

  • Plus it's a free on-air channel. We can catch it with an antenna. Why can't we watch it without sign in? Stop your shenanigans with Bell!

    • AM1's avatar
      AM1
      Initiate

      This is true and not at the same time,  when you pay for the channel personally I want a watch some show from other place and I don't always have time and after a certain amount of days it's lock.   I just don't know why they just don't put there name as a TV provider so we can log in .  Rogers eastlink a lot are there so why they are so stubborn.   They don't care about there customer at all because if they do they will fix that issue a long time ago.  I can't remember but is not the only things that you don't see videotron as a TV provider that you can use to log in.  They need to fix that .

  • JulieL's avatar
    JulieL
    Moderator - Solution Expert

    Hi! The possibility to log in to a channel's app through your provider depends on licences and broadcasting rights determined between the two parties involved. It is indeed possible that we do not have such licences with CTV. We however take note of your interest in this.
    Have a nice evening.

    • Basilois's avatar
      Basilois
      Officer

      Thank you Julie, could you please look into this? The issue was brought up on this forum two years ago and is still unresolved. As I wrote above, Videotron customers are able to login to the Crave app, which is a product owned by Bell, so we should also be able to log into the CTV app the same way. We need this access because Videotron does not offer the full amount of on-demand programming available from CTV.