Forum Discussion
Unlimited Music
So with the recent CRTC ruling, anyone know what the plans are for those of us that currently use the unlimited music service? Will Videotron keep fighting with the CRTC or in lieu of that will they...
Hello mrhud,
The CRTC's decision on the unlimited music option was that it violated the neutrality of the web, thus asking the company to withdraw or modify its service to meet the policy. We believe in Unlimited Music as well as being tailored to the needs and interests of today's consumers.
A temporary block of 8 GB of data has indeed been added to our customers affected by the withdrawal of Unlimited Music in their original plan. The goal is to soften the transition. This is a provisional situation.
As explained in the letter sent to customers impacted by the withdrawal of Unlimited Music, we will compensate this change by adding to their package a free additional data block, the number of GB of which will correspond to their consumption of Unlimited Music over the last 12 months.
If there is anything you would like to discuss about your current mobile plan, we invite you to contact our customer service at 1-800-641-3171.
Hi feedoy8,
We added the temporary 8 GB add-on in order to make the transition to your compensatory Data Add-on in our systems. That was stated at the bottom of the letter you received this summer: "In the weeks following August 4, 2017, your Customer Centre account or invoice may show more data consumption than is included in your plan. This will allow Videotron to continue offering you the best mobile experience as we update all accounts affected by this change. This error will be adjusted in the coming weeks, without any impact on your invoice. Should you change your plan, from one that included Unlimited Music to another, you may not be eligible for this offer."
We believe the permanent Data Add-on is fair since this is calculated on your highest monthly music usage made between June 2016 and May 2017.
Thank you!
Hi JenniferM,
For some reason my response that I wrote last week does not appear, so I'll post another response...
I re-read the letter, and yes you are correct and the "...may show more data consumption than is included in your plan" does appear as a foot note at the bottom of the letter instead of the body of the letter. However, the wording is poor and not very clear. The phrasing of that sentence is wrong. "Consumption" would be interpretted as using or used data and not as additional data. "Allocated" would have been a more proper word indicating addtional data. When I discussed with 2 other Videotron users, they also could not link the +8GB to this either. When the +8GB did appear, we all assumed Videtron decided to treat all users the same and allocate the same amount to all. There was no text from Videotron to users that the +8GB was added temporarily (in the same matter that Videotron texted users that it was temporary and now being removed).
The sampling period is also unfair. While the sampling period appears to be long, people who joined later had less time. As example, I joined in March 2017 which only gave me a few months.
Anyways, as mentioned ealier, just my $0.02.
Regards,
