Discussion de forum
I AM VERY WORRIED MY MODEM WAS NOT SUPPORTED BY VIDEOTRON
I AM A VIDETRON USER FOR ALMOST TWO YEARS NOW, SINCE I HAD MY SERVICES THEY HAVE CHANGED MY ROUTER TWICE BECAUSE IT FAILED BEFORE AND IT WAS REPLACED, AND AGAIN IT FAILED, THEY FIXED IT. SO I DECIDED...
There are a few reasons that would explain why you where only getting 60mbs instead of 120, the main one being the use of the 2.4ghz network instead of t he recommended 5ghz.
A signal issue could also be the cause but I have my own dougts on that idea.
As for the modem, this might be something to look at.
http://support.videotron.com/residential/terms-conditions
Section 2.1
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2.1. Authorized Videotron Equipment
We authorize the use of the following equipment: any Videotron equipment loaned, leased or sold by Videotron or by an authorized Videotron distributor (e.g. digital terminals, modems, routers, SIM cards, mobile Internet keys, mobile phones, software, computer programs and applications).
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I also do not understand the idea to use your own modem as the ArrisTM822 is plently capable of doing the 120mbs package.
